
So there were a lot of good things to look back on from 2012, but it wasn’t all rosy…
Suppliers
Whilst artisans have been great to work with I have also had my share of disappointments, such as the Moroccan supplier who took my upfront payment and failed to deliver a third of the goods. In India we have found a few gems (like the brass inlay work) but have had to work through many potential suppliers who may produce great stuff but have been unreliable to work with for various reasons, including doubling the cost to me when I tried to repeat order, or complaining that I am being unreasonable when I reject their badly damaged goods through insufficient packaging. We ensure that we select only high-quality products for Arastan, and therefore demand attention to detail and quality work from our suppliers, and many do not fit the grade!
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